The Communication Prescription
Research evidence indicates that there are strong positive relationships between healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors.
Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.
The Institute of Medicine (IOM) Report on Health Professions and Training has identified that doctors and other health professionals lack adequate training in providing high quality healthcare to patients. The IOM called upon educators and licensing organizations to strengthen health professional training requirements in the delivery of patient-centered care.
The patient-centered care model underscores the essential features of healthcare communication which relies heavily on core communication skills, such as open-ended inquiry, reflective listening and empathy, as a way to respond to the unique needs, values and preference of individual patients.
In this workshop, participants will build their awareness about how “Communication Skills” are as important as vital needs; discovering their own communication practices and style and the need to undergo periodic appraisal of the same.
Furthermore, participants will learn how to improve their individual communication skills in a clinical setting; interacting with different patients’ personality types. They will be able to strengthen rapport; boost listening skills and clearly deliver the message in a mutually beneficial way. At the end, the organization will gain remarkable boost in both performance and an overall organization’s effectiveness, producing a more respected brand and image.
- Reviewing research on “impact of communication on healthcare.”
- Defining healthcare communication as a matter of life and death.
- Raising self-awareness of one’s preferred ways of thinking and behaving.
- Communicating True Colors as a guide to more accurate understanding.
- Practicing the Do’s and Don’ts of effective communication
- Practicing “empathic-listening” techniques.
- Enhancing personal performance through effective communication.
- Understanding how assumptions influence communication.
- Learning effective communication techniques for Healthcare Professionals.
- Examining new ways to communicate expectations for enhanced productivity.
- Defining advantages & disadvantages of basic organizational communication.
- Mastering the art of feedback and connectivity.
- Improving and capitalizing on personal and professional relationships.
- Identifying strengths and challenges on the team.
Certificate of attendance